Thank you for shopping with us. Below you will find important information regarding order processing, shipping times, and delivery expectations.
All orders are processed within 1–5 business days (excluding weekends and holidays).
During periods of high order volume, processing times may take slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Orders can only be modified or cancelled within a short window after being placed. Once an order enters the fulfillment stage, changes may no longer be possible.
Estimated delivery time: 2–4 business days after shipment.
Estimated delivery time: 3–5 business days after shipment.
Estimated delivery time: 3–5 business days after shipment.
Estimated delivery time: 3–7 business days depending on the destination.
Please note that shipping times are estimates and may vary depending on customs clearance, carrier delays, or other factors outside our control.
Shipping costs are calculated at checkout and depend on:
Delivery destination
Package weight
Shipping method selected
Customers will be able to review shipping costs before completing their purchase.
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend checking with your local customs office for further details before placing an order.
Once your order has shipped, you will receive a tracking number via email which allows you to monitor the progress of your delivery.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges.
While we work with reliable shipping carriers, delays can occasionally occur. If your package appears delayed or lost, please contact our support team and we will assist you in resolving the issue.
Supliful uses USPS for domestic shipments:
USPS Ground Advantage for regular shipping (2–4 business days)
USPS Priority for express shipping (1–3 business days)
|
Weight |
Regular (2-4 days) |
Express (1-3 days) |
|
Up to 0.5 lbs |
$4.50 |
$9.00 |
|
0.51–0.75 lbs |
$5.50 |
$9.00 |
|
0.76–1 lb |
$6.50 |
$9.00 |
|
1.01–2 lbs |
$8.00 |
$11.00 |
|
2.01–3 lbs |
$10.00 |
$13.00 |
|
Every additional pound |
+$1.00 |
+$2.00 |
Important note: shipping to Alaska and Hawaii is currently unavailable.
For international orders, Supliful uses FedEx to deliver packages worldwide, typically within 3–5 business days, depending on the destination. Shipping rates are determined by the shipment's weight and its destination zone.
|
Zone |
Countries |
|
Zone 1 |
Canada |
|
Zone 2 |
Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom |
|
Zone 3 |
Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam |
|
Weight |
Zone 1 (Canada) |
Zone 2 (Europe) |
Zone 3 (Other) |
|
Up to 1 lb |
$17.00 |
$18.00 |
$20.00 |
|
1.01- 2 lbs |
$19.00 |
$20.00 |
$24.00 |
|
2.01 - 3 lbs |
$21.00 |
$23.00 |
$28.00 |
|
3.01 - 4 lbs |
$24.00 |
$26.00 |
$32.00 |
|
Every additional pound |
+$5.00 |
+$5.00 |
+$6.00 |
Important note: All orders are shipped from our U.S. fulfillment centers under Delivery Duties Unpaid (DDU) terms. This means international customers may be responsible for paying customs duties or import fees when receiving their packages.
If you have any questions regarding shipping or your order, please contact our customer support team.
We are happy to help.